#Action strings system requirements Patch#
#Action strings system requirements upgrade#
#Action strings system requirements code#

A mid tier that is installed on a Bulgarian computer (Cyrillic character set) can work with Russian data on that database.A mid tier that is installed on a French, English, or Spanish computer (Western European character set) can work with German data on that database.A mid tier that is installed on a Japanese computer (Japanese character set) can work with the Japanese data on that database.A non-Unicode client can access specific language data stored on a Unicode BMC Remedy AR System server installed on a Unicode database if the non-Unicode client is installed on the computer with the same character set to which that language belongs.ДЇor example, if an English computer has Unicode BMC Remedy AR System server installed on it with a Unicode database, and the data stored is German, Japanese, and Russian:.A version 7.x or later non-Unicode client can contact a pre-7.x server if the operating system running the client has the same character set as the server's operating system.If a non-Unicode BMC Remedy AR System server is on a German operating system, the 7.0.01 version of the mid tier can contact it only if it is installed on a Western-European operating system (the same character set as the server's operating system-English or French or Italian, and so on). A version 7.x or later non-Unicode client can contact a version 7.0.01 or later non-Unicode server if the operating system running the client has the same character set as the server's operating system.ДЇor example, if a non-Unicode BMC Remedy AR System server is on a Chinese operating system, the 7.0.01 version of the mid tier can contact it only if it is installed on a Chinese operating system.Version 6.3 or earlier BMC Remedy AR System clients (including BMC Remedy Mid Tier and BMC Remedy Distributed Server Option) work with a non-Unicode server only if the operating system running the client has the same character set as the server's operating system.ДЇor example, a mid tier running on a French operating system (Western European character set) can safely contact a non-Unicode server running on a German or English operating system (also Western European character set), but not one running under a Chinese or Japanese operating system.If you must use version 6.3 or earlier BMC Remedy AR System clients (including BMC Remedy Mid Tier and BMC Remedy Distributed Server Option) with a Unicode server, they will only work if the server's operating system has the same character set as the client.Consider disabling pre-7.x clients altogether if possible. Do not use version 6.3 or earlier versions of BMC Remedy Administrator with a Unicode server.

#Action strings system requirements Patch#

You can obtain them from the patch pages at the Customer Support website ( ).

#Action strings system requirements upgrade#

If you cannot upgrade these products, patches to the 6.0 and 6.3 APIs are available to make them compatible with the 7.x or later server.

If you are running an older BMC Remedy AR System product against a 7.x or later Unicode BMC Remedy AR System server, you should upgrade those products to the 7.x or later release. Serialized structures that contain only 7-bit ASCII characters (English letters, digits, and punctuation) are not affected.

The problem occurs with serialized structures that contain 8-bit or multibyte characters (including, but not limited to, Asian languages, Eastern European, or accented characters in Western European languages).

Clients using pre-7.0.01 APIs cannot properly parse these items. This problem occurs when external qualifications are used in table fields and in workflow.

#Action strings system requirements code#

All version 7.x and later products are compatible with the 7.x and later Unicode BMC Remedy AR System server.Д«ecause lengths in the serialized structures are in terms of Unicode characters and not the code set of the clients, clients cannot properly deserialize the characters.

Unicode character sets and lengthsД«ecause strings stored in different character sets have different lengths, older BMC Remedy AR System products are not compatible with the 7.x and later Unicode BMC Remedy AR System server. However, Unicode operations require special compatibility considerations. The BMC Remedy AR System 7.x and later servers and clients are generally compatible with older BMC Remedy AR System servers and clients.